Ordering and Shipping Info 

Orders are usually processed within 3-5 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: USPS transit times are not a reflection of our production time. Due to the high volume of orders during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 

USPS Priority Shipping Rates are based on the number of items you order. Unfortunately, we do not ship USPS Parcel Ground due to issues with lost packages, and they are not insured. If your order qualifies for free shipping, it will be sent via USPS Priority Mail.

With a minimum purchase of $75 or more at pure5candles.com, shipping is at no cost to you within the United States. Your order will be shipped via USPS Priority Mail.

After placing your order, you will receive multiple messages throughout the fulfilment process to make sure you're aware your package is on the way. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.

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If you've provided the wrong shipping address, you are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable or returned to the sender.

We package your purchases extremely carefully with multiple layers of protection. Sometimes, however, the transit is rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at 4orders@pure5candles.com within 3 business days of receiving your order with a photo, and your order number, and we’ll take care of you. 

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Shipping charges incurred in connection with the return of a product are the responsibility of the customer and are non-refundable.